Server transfer problem.

[OneMech]

Update: I just got a response from..."Template@Sheet" of the XIV Support Team :/ and they replied with the following message:

Thank you for taking the time to report difficulties with the world transfer service. We understand that congestion due to a large number of requests is causing a number of issues for customers, including worlds not appearing for transfer and characters not appearing to be transferred. We are currently investigating these concerns to try to resolve these congestion issues.

Since these current difficulties are related to congestion of the servers, we recommend trying again at a later time when the world transfer service may not be as congested. The world transfer service will remain free until Tuesday, October 22, 2013 at 01:00 AM PDT, and attempting again between these times may allow for a successful use of the service.

Thank you for your patience and understanding as we work to resolve these issues and process all of the requests being made.
Final Fantasy XIV Support Team

I really don't think server congestion is my problem since, like I stated before, my friends have had no problem transferring characters that were made or modified before the free World Transfer period. Also, wasn't the email service supposed to put me in contact with a real person?

Edit: If anyone else is having this specific issue, please speak up because it seems like tech support is only chalking it up to people whining about high traffic and I really don't think that's the case.