Server transfer problem.

[OneMech]

Well, I got a couple of emails from customer support this morning:

Thank you for contacting us for assistance with properly moving characters between worlds on your account. We understand that there are limitations and congestion issues, and this can cause a number of troubles we would like to help you resolve.

Having reviewed your request and your account, we will be able to assist you with transferring your characters according to your request. However, we would like you to understand and agree to the following restrictions before we process this request: [the restrictions they originally listed with world transfers] If you agree to these restrictions, and have made any corrections to meet them, please respond to this ticket or send a new ticket noting your agreement, and we will begin the world transfer process. This process may take several days to complete from the time you submit your response.

Thank you for your patience and understanding, and we look forward to hearing back from you.
Final Fantasy XIV Support Team

and I guess they considered the second support ticket I'd made a couple days earlier an agreement response:

Thank you for agreeing to the restrictions related to world transfer.

We have submitted the characters for transfer, although this can take several days to complete. Please be patient with us while the request is processed and we attempt to transfer the characters as you requested.

Final Fantasy XIV Support Team

So if this works out, than thanks for finally coming through XIV Support. I'll update my post when I see the results.

[Eshura]

I tried to transfer from Gilgamesh to both Faerie and then Leviathan (one then the other), and got "unable to transfer at the time", perhaps server congestion? Restrictions are in place because its almost 6pm est? Will try again later though.

[MakiMakaa]

I had 3 characters on the same account, all carried over from 1.0
I could transfer the character which I logged in before the transfer started perfectly fine
The other two I can't.
They all come from the same server and move to the same server as well. They're also 'older' than the 3 days stated. Older in the sense that I logged into the game with them over 3 days ago.

[Sapphires]

I'm still having this problem trying every day multiple times of day, emailed support twice and they say it should work but wont do a manual transfer.
I was able to move another character, but one of my alt characters cant move to ANY other server.

[Eshura]

SE's customer service is only slightly better than Cryptic/PWE. I have a ticket that's still open... that I filed at the end of August.

[Sukara]

I wish I got an email response like yours OneMech. The one I got was this when I submitted a ticket:

Thank you for taking the time to report difficulties with the world transfer service. We understand that congestion due to a large number of requests is causing a number of issues for customers, including worlds not appearing for transfer and characters not appearing to be transferred. We are currently investigating these concerns to try to resolve these congestion issues.

Since these current difficulties are related to congestion of the servers, we recommend trying again at a later time when the world transfer service may not be as congested. The world transfer service will remain free until Tuesday, October 22, 2013 at 01:00 AM PDT, and attempting again between these times may allow for a successful use of the service.

Thank you for your patience and understanding as we work to resolve these issues and process all of the requests being made.
Final Fantasy XIV Support Team

I was getting the same error as Imhugi and after I got this email I assumed that I just had to log in at a different time and do the transfer. Now that I've missed the window, I'm pretty frustrated. I guess I'll submit a ticket again and hopefully get a better response. I really want to play with all my friends on their server.

[Imhugi]

Thank you for contacting us for assistance with properly moving characters between worlds on your account. We understand that there are limitations and congestion issues, and this can cause a number of troubles we would like to help you resolve.

Having reviewed your request and your account, we will be able to assist you with transferring your characters according to your request. However, we would like you to understand and agree to the following restrictions before we process this request:
*The amount of gil that can be transferred is limited to 3,000,000 per character and 1,000,000 per retainer. Any excess gil will be removed upon transferring.
*Items cannot be for sale on the market, sent through the delivery system, or entrusted to the Calamity Salvager. Any items meeting these requirements may prevent a successful transfer or be lost. We cannot recover items lost in this manner.
*Your character cannot be enlisted in a free company, holding a free company petition, or signed to a free company petition. Not meeting this requirement will result in the request being denied.
*You must be logged out of the game for the world transfer to be processed. Should you be logged into the game when the world transfer is processed, you will be logged out of the game to process the transfer. This may interfere with any task you are working on at the time. Being logged in may result in the transfer failing.
*You must be outside of any instanced areas. Being in an instanced area may result in the delay or denial of your request.

If you agree to these restrictions, and have made any corrections to meet them, please respond to this ticket or send a new ticket noting your agreement, and we will begin the world transfer process. This process may take several days to complete from the time you submit your response.

Thank you for your patience and understanding, and we look forward to hearing back from you.
Final Fantasy XIV Support Team

This is the response I got from them recently. However, I've personally already remade my character (though with great irritation at the time) and have no need for their help anymore. I feel better that they've taken the time to look it over and actually offer to help though so that's always good.

I'm posting this here just so people who are/were having an issue can try and get it resolved too. All I did was reply and explain to the auto-response email I got after submitting the problem to the support team. Now, obviously since I don't need the transfer anymore I can't verify if they really will go through with their offer but it's better than nothing.

[OneMech]

Update: Now that the Transfer Service is up and running Customer Support contacted me again with the following:

Greetings,

We are contacting you in regards to the World Transfer Service assistance you requested. We are more than happy to help with the transfer request; however there has been a change on the gil limitation.

The gil that can be moved over is set to 1,000,000 gil per character and 100,000 per retainer. If you have anymore than the amount noted above, the excess gil will be lost after the transfer. Before we can process the world service transfer request, we will need for you to reply to this email whether or not you agree with the changes. Once we receive your reply, we will move forward with moving the characters you requested.

Thank you very much for your cooperation and understanding.

I've stated that I've agreed to their terms and hope things work out.

[Smayocat]

So the two day wait for a response ended up turning into a week long + wait.

I didn't want to say anything and figured it'd resolve itself since I was facing the problems others were having involving transferring characters but then I finally got a response from Squenix which didn't solve any of my problems at all

While the free World Transfer Service concluded on October 22nd, a paid version will be available to players at the following time: Monday, October 28, 2013 at 1:00 a.m. (PDT) For further updates on the availability of this service, please go to na.square-enix.com, or the Final Fantasy XIV Lodestone forums at forum.square-enix.com/ffxiv/forum.php

No shit, I know it concluded on the 22nd but the fact I couldn't transfer a character during that free period and now they expect me to pay, without even saying anything involving "Sorry for the convenience" at least, makes me wonder if they actually read tickets at all. -facepalm-

I just needed to vent really badly ~_~

[Sukara]

Update: Now that the Transfer Service is up and running Customer Support contacted me again with the following:

I've stated that I've agreed to their terms and hope things work out.

I have received this email almost 2 weeks ago and still waiting for the transfer to happen. Had anyone experienced this same issue?