Situation after account suspended

[rotam]

3-4 weeks ago I reported that my account was hacked and my gil was stolen. You didnt answer until yesterday, so i continued playing. In this time after the hack attack I finished my blm relic, i got all darklight equipment for the blm, 2 af2 pieces, got miner, goldsmith and leatherworker to level 50 and bot the best gear you can get, level 55 HQ equipment with materia melded.

Yesterday I found that my account was suspended because you opened an investigation for the hack attack. Thats ok. Now my account is recovered but....

My BLM Relic is gone. My BLM Darklight gear is gone. The BLM 2 AF2 pieces are gone. All HQ equipment for leather, goldsmith, miner lv 55 is gone. Last quest weapons for those jobs are gone. Everything is gone. Is this a joke? Seriously? Can you please give me back my relic and all my gear? Also I had 650 tomestomes of mythology and today i was suposed to get my relic +1. But wtf??? why did you remove all those items from my account??? relic, darklight, af2, HQ equipment, you guys are way worse than the hackers. At least the hackers only got my gil, but left all equipment in its place. You guys deleted all gear from my account. This is not fun. Too many problems with this game and the support.

[Keiichi969]

Did you ever update them about the status of your account? That you had recovered possession of it?

Its pretty common practice for them to just reset a hacked account to a previous version in the database. So you lose any progress made since then. Blizzard does this with DIII, for example.


If you didn't tell them about it, I hate to say this, its your fault.

[rotam]

i already sent a "bug report" before posting on the forum, but i dont know how to get in touch with them, they are so difficult to find

[Avurach]

Greetings,

We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring an in-game GM support rather than a technical issue, I will be closing this particular thread. We welcome you to file a GM ticket in order to seek a resolution. Thank you!