It seems to be an issue with characters that were created within the free transfer service dates. I am having the same issue with a character I created more than 3 days ago but no problems with characters created before the free transfer service started. I've raised an issue with the contact support feature but I don't think I'll get a reply until a weeks time as I have a previous problem and it's taken over a week and I still haven't got a reply from them. You won't find any help on here as the moderators will just copy and paste the same message to everyone who has this issue and prevent you from replying to the thread.