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  1. 10-20-2013 08:58 PM #1
    BornofCircles
    Player
    BornofCircles's Avatar
    Join Date
    Oct 2013
    Location
    Ul'dah
    Posts
    1
    Character
    Rhaq'a Moshroca
    World
    Lamia
    Main Class
    Thaumaturge Lv 50

    Paid for subscription, but SE isn't actvating my account.

    So, I had my girlfriend pay for my FFXIV subscription since I'm in between job right now. She got through the payment process with no issues, SE charged her account the $15, but they've yet to activate my account a day and a half later. I check my only service account's service history, and there is nothing there. Apparently, it hasn't been paid for, or the transaction isn't complete on SE's side. Has anyone had this same issue? Does it just take a few days for SE to give us our shit after they take our money?
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  2. 10-20-2013 11:17 PM #2
    Avurach
    Moderator Avurach's Avatar
    Join Date
    Sep 2013
    Posts
    288
    We understand that you are having trouble with the billing on your account. However, we are not able to resolve billing issues through the forums. Based on the information you provided, this support article on the Support Center may help to resolve your concern. If it does not, it should help you get started in contacting the Support Center to resolve your concern directly. Thank you!
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