Okay, I tried and I just can't keep away. I'm gonna keep trying to fix this, I can't give up yet. Talking to the folks at the Support Center and I urge everyone else to do so as well. Even if they don't fix the problem, there is a chance that, if enough of us contact the Support Center with this issue, that they'll eventually get the hint that this is a serious issue that needs addressing.

https://support.na.square-enix.com/c...p?id=5382&la=1