Controller becoming unresponsive periodically

[Raist]

wonder if maybe it's an issue with the controller's software. Have you tried running it with just the windows API managing the controller to eliminate that extra layer?

[HakuroDK]

Okay, someone in one of my LSes helped me out with some kind of tech sorcery.

Apparently, how I fixed it was changing from "Full Screen" to "Borderless Window" in the Graphics settings. Not sure how it correlates, but it fixed the problem.

[Saint_Angeles]

Congratulations on the fix! However, I never play full screen... I wonder what's responsible in my case.

[HakuroDK]

Well it worked for a few days. Then I started playing today and, suddenly, the problem came back as if it had never left. So... I'm still stuck.

Also, I contacted Square-Enix Tech Support about this issue directly a few days ago. They described the issue as a "unique case" and, from what I can tell, they're as lost as we are.

[Saint_Angeles]

Yeah happened here too, I logged out after a few days without the issue and forgot I wanted to do one more thing before I headed off to work. I logged back in and immediately had the same exact problem. I am at a loss to explain this.

[Saint_Angeles]

So... issues still happening. Still largely impossible to continue (I wiped on class quests that would be easy if I didn't lose control of my character for FORTY seconds at a time), still having no issues whatsoever on any other game. Already disabled\enabled USB ports, uninstalled\reinstalled USB and controller drivers, nothing's worked.

Oh, and I found this:

http://forum.square-enix.com/ffxiv/t...es#post1566152

Which is a problem almost identical to this one being wrapped up with a tidy "Wellp, looks like this problem's resolved!" It most certainly isn't.

Please, please, a response?

[Snowestress]

My controller also spazzes out randomly, pressing buttons all by itself. If I'm lucky I can hold the ps button and turn the controller off then back on. I play on the ps3. So far it's always random but also happens if I unplug my controller while I am playing after it's been plugged in.

[Saint_Angeles]

So I just read a thread regarding issues with the autorun feature causing similar issues with players in 2.1. I decided purposefully to avoid pressing the LB button on my gamepad, hoping that autorun had been the cause of the issues... unfortunately it only took about 2 minutes before I was slamming my head directly into a wall again.

Very annoying and still makes no sense to me at all.

[Cinicus]

I use a Logitech game pad and have these issues also but it seems more like lag spikes to me not a controler issue. I would really like a response on this. Also I'm still getting lag in the game when I thought the whole data center blah blah blah etc etc etc was supposed to fix the lag spikes.

[HakuroDK]

I tried to resolve my issue by buying a new controller of a completely different brand. For the first day, it worked really, really well. But today, it had the exact same issues as before. (My original controller was an Xbox 360 Controller (Wired), my new controller is a Logitech F310 (Wired), two completely different brands). Also, I originally thought it had to do with my own network, but even when shutting off everything taking up bandwidth, I still had the issue. Because of this, I don't think it's an issue that can be resolved by changing hardware or by optimizing the network, because I've experimented with both, and the issue still persists unerring. I should also note that my ping to the servers has only ranged anywhere between 50ms and 200ms, which is as good as it can possibly be without me physically being inside the building where the servers are housed.

The only glimpse of hope I had to fixing this issue is that a friend suggested changing my game from fullscreen to borderless windowed, and the problem seemed to go away for a couple of days. But then it came right back and I didn't even do anything different. I tried toggling Fullscreen/Borderless Windowed again just to see if I needed to toggle it every single time, but that didn't resolve the issue this time.

My theories on what it could possibly be is some piece of hardware or software brand or model that we're all using that could be causing the issue, it could be some kind of network throttling by our ISPs that only affects Final Fantasy XIV and no other software, or it could be related to server lag.

Also, if it helps, I built my computer myself. So there may be some piece I missed or forgot to connect that may be specifically leading to this issue? Or maybe a specific piece of hardware is causing the issue? I know that, when trying to upgrade to Windows 8.1, my Rosewill wireless card was the direct culprit for it constantly failing, even without the drivers installed. I had to physically pull it out and junk the thing because it was a faulty piece of hardware with even worse drivers. I mean, I hope it's not a similar issue, but I would like to at least figure out what the culprit is.

I'm going to post my System Information here. If you guys could look at your System Information (Under Config in the FFXIV Launcher) and see if there are any parallels to my setup, that might get us closer to resolving this issue.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\<USERNAME>\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_gdr.131030-1505)
SYSTEM_CPU	Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 11/09/12 10:42:43 Ver: 06.06
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16337.273MB
SYSTEM_VIRTUAL_MEMORY	2047.875MB
SYSTEM_PAGE_FILE	18769.273MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.673GB    SYSTEM_FREEDISC_SPACE 1430.730GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x679A)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	3046.148 MB
SYSTEM_GRAPHICS_SHARED_VRAM	1049.789 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	8.17.0010.1230
SYSTEM_GRAPHICS_DRIVER_DATE	9/26/2013 6:02:24 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (ASUS Xonar DG Audio Device)
SYSTEM_SOUND_DEVICE_ID	{31319EBE-85B8-4B04-A47D-6C4165875277}
SYSTEM_SOUND_DEVICE_NAME	cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION	5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	4/11/2013 6:21:08 PM
SYSTEM_SOUND	1 - S20B350 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{FCBFE5FC-E3AE-4575-B5E6-20E10C4536E7}
SYSTEM_SOUND_DEVICE_NAME	AtihdW86.sys
SYSTEM_SOUND_DRIVER_VERSION	8.00.0000.8811
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	4/23/2013 6:38:22 AM
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7EE17DF0-D2CA-11E2-8002444553540000}
SYSTEM_INPUT_NAME	Razer Naga
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7EE6D520-D2CA-11E2-8003444553540000}
SYSTEM_INPUT_NAME	Razer Naga
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{5C35CE60-6CD9-11E3-8002444553540000}
SYSTEM_INPUT_NAME	Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{7EE156E0-D2CA-11E2-8001444553540000}
SYSTEM_INPUT_NAME	Razer BlackWidow Ultimate 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7EE6FC30-D2CA-11E2-8004444553540000}
SYSTEM_INPUT_NAME	Razer BlackWidow Ultimate 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7EE72340-D2CA-11E2-8005444553540000}
SYSTEM_INPUT_NAME	Razer BlackWidow Ultimate 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7EE72340-D2CA-11E2-8006444553540000}
SYSTEM_INPUT_NAME	Razer BlackWidow Ultimate 2013
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 Plugin (Flash Plugin)
MSI Afterburner 2.3.1 (GPU Overclocking)
BOSS (Mod Sorting Software for Bethesda games)
Combined Community Codec Pack 2013-05-30 (Allows me to play videos with a variety of encodings)
Malwarebytes Anti-Malware version 1.75.0.1300 (Anti-Malware Software)
Microsoft SQL Server 2005 (Not quite sure, but it's a Microsoft product, so whatevs.)
Mozilla Firefox 26.0 (x86 en-US) (Browser)
Mozilla Maintenance Service (Browser Update)
OpenAL (Allows booting of programs in native Japanese without changing region settings. This is not used with FFXIV)
RPG Maker VX RTP (Run-Time Package in order to play games developed with RPG Maker VX)
Costume Quest (Video Game)
Bully: Scholarship Edition (Video Game)
Audiosurf (Video Game)
Quantum Conundrum (Video Game)
Batman: Arkham City GOTY (Video Game)
Sleeping Dogs™ (Video Game)
SONIC THE HEDGEHOG 4 Episode I (Video Game)
SONIC THE HEDGEHOG 4 Episode II (Video Game)
Fable - The Lost Chapters (Video Game)
Castle Crashers (Video Game)
Legend of Grimrock (Video Game)
Star Wars: Knights of the Old Republic II (Video Game)
The Witcher 2: Assassins of Kings Enhanced Edition (Video Game)
Sonic & All-Stars Racing Transformed (Video Game)
American Mensa Academy (Video Game)
RPG Maker VX Ace (Video Game Development Tool)
The Stanley Parable (Video Game)
Music Creator 6 Touch (Music Creation Software)
Reus (Video Game)
The Elder Scrolls III: Morrowind (Video Game)
Giana Sisters: Twisted Dreams (Video Game)
The Elder Scrolls IV: Oblivion (Video Game)
Fallout 3 - Game of the Year Edition (Video Game)
Fallout: New Vegas (Video Game)
Brütal Legend (Video Game)
Baldur's Gate: Enhanced Edition (Video Game)
Giana Sisters: Twisted Dreams - Rise of the Owlverlord (Video Game)
Redshirt (Video Game)
YOU DON'T KNOW JACK Vol. 1 XL (Video Game)
Baldur's Gate II: Enhanced Edition (Video Game)
YOU DON'T KNOW JACK Vol. 2 (Video Game)
YOU DON'T KNOW JACK Vol. 3 (Video Game)
YOU DON'T KNOW JACK Vol. 4 The Ride (Video Game)
YOU DON'T KNOW JACK MOVIES (Video Game)
YOU DON'T KNOW JACK SPORTS (Video Game)
YOU DON'T KNOW JACK TELEVISION (Video Game)
YOU DON'T KNOW JACK HEADRUSH (Video Game)
YOU DON'T KNOW JACK Vol. 6 The Lost Gold (Video Game)
SEGA Genesis & Mega Drive Classics (Video Game)
Batman: Arkham Asylum GOTY Edition (Video Game)
Psychonauts (Video Game)
Fallout (Video Game)
Fallout 2 (Video Game)
FINAL FANTASY VII (Video Game)
Garry's Mod (Video Game)
Dragon Age: Origins - Ultimate Edition (Video Game)
Portal 2 (Video Game)
Jade Empire: Special Edition (Video Game)
Sonic Adventure DX (Video Game)
Universe Sandbox (Video Game)
The Elder Scrolls V: Skyrim (Video Game)
BioShock Infinite (Video Game)
Sid Meier's Civilization V (Video Game)
TuneUp Utilities 2013 (Computer Cleanup and Optimization Tool)
VLC media player 2.1.0 (Media Player for video formats incompatible with Windows Media Player)
Yahoo! Messenger (Instant Messaging Software)
Yahoo! Software Update (Update Software)
Steam (Video Game Community Service)
CCC Help Spanish (Help file)
Windows Installer Clean Up (Necessary File for Windows software)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Necessary File for Windows software
CCC Help Norwegian (Help file)
MPC-HC 1.6.7.7114 (9eb64ec)
Java 7 Update 45 (Necessary File for Windows software)
Microsoft SQL Server 2005 Tools Express Edition (Not sure)
Catalyst Control Center Graphics Previews Common (GPU Overclocking Software)
Microsoft SQL Server 2005 Express Edition (BWDATOOLSET) (Not sure)
FINAL FANTASY XIV - A Realm Reborn (Video Game)
CCC Help Turkish (Help file)
Catalyst Control Center (GPU Overclocking Software)
piaip AppLocale (Allows booting of programs in native Japanese without changing region settings. This is not used with FFXIV)
FirstClass Client (E-Mail Software)
YGOPro DevPro version 1.9.2r2 (Video Game)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Necessary File for Windows software)
CCC Help Japanese (Help file)
CCC Help Hungarian (Help file)
CCC Help Polish (Help file)
CCC Help Russian (Help file)
Java Auto Updater (Updater for Java)
XSplit Broadcaster (Video Streaming Software)
Skype™ 6.11 (Communications Software)
CCC Help Danish (Help file)
CCC Help Greek (Help file)
Livestream for Producers (Video Streaming Software)
Microsoft SQL Server Setup Support Files (English) (Not Sure)
CCC Help Portuguese (Help file)
CCC Help Thai (Help file)
Microsoft Visual C++ 2005 Redistributable (Necessary Windows Software)
ASUS Xonar DG Audio (Audio Configuration Utility)
CCC Help English (Help file)
Microsoft Visual C++ 2005 Redistributable (Necessary Windows Software)
NVIDIA PhysX (Necessary Software for playing PhysX-enabled games)
CCC Help Chinese Traditional (Help file)
Microsoft Office 校正ツール 2013 - 日本語 (Japanese Language Pack for Microsoft Office)
Office 15 Click-to-Run Extensibility Component (Microsoft Office software)
Office 15 Click-to-Run Localization Component (Microsoft Office software)
HF pAppLoc version 1.0 (Allows booting of programs in native Japanese without changing region settings. This is not used with FFXIV)
CCC Help Swedish (Help file)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Necessary file)
CCC Help Korean (Help file)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Necessary file)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Necessary file)
Dual-Core Optimizer (Not sure, but sounds important)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Necessary file)
CCC Help Dutch (Help file)
Adobe Reader XI (11.0.05) (PDF Reading Software)
Spybot - Search & Destroy (Spyware Cleaner)
QuickTime (Video Codec and Player tool)
Skype Click to Call (Communications Software)
HydraVision (GPU Overclock)
CCC Help Italian (Help file)
CCC Help Czech (Help file)
TuneUp Utilities 2013 (Computer Cleaning and Optimization)
CCC Help German (Help file)
CCC Help French (Help file)
CCC Help Chinese Standard (Help file)
Microsoft XNA Framework Redistributable 4.0 Refresh (Not sure, seems like necessary files, though)
Catalyst Control Center - Branding (Copyright Information)
CCC Help Finnish (Help file)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Necessary file)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Necessary file)
Catalyst Control Center Localization All (Language pack for GPU Overclock Software)
TuneUp Utilities Language Pack (en-GB) (Language pack for PC Cleaning and Optimization software)