Just started playing!

I got a brand new Gamepad and everything is going awesome with it! Love the layout!

UNTIL..

I went into combat..
The game says that my "Trigger" highlight my "Hotbars"..
I have seen NO PROOF of this lol

My controller works fine.. everything is default.. I have calibrated several times..

I have been told numerous times "Hold the trigger and then press the required button"

It doesn't work.. my triggers seem to do nothing.. PLEASE HELP!