cant update NA/EU servers.

[Rainynightxx]

I submited for a character transfer the other 10/21/13 to join my friends, but have encountered a problem.

Original Server: Exodus
Destination Server: Balmung
Character Name: Khain Highwind

I received the confirmation email stating that the server transfer was to be started.

Inquiry Number: 13102 2000 7213 2304

While I have yet to receive a "Transfer Complete" email. I am concerned with the fact that I cant even update the NA/EU servers meaning I cant log into any of my other characters on any of the worlds unless I had one on JP servers. I am hoping that things clear up but I have searched other threads regarding this same issue and they have not been resolved even after 5 or more days. My other friends server request are already complete and working as intended the same day as the request was placed, so there is definitely a problem here.

*Edit
Also, it does not show the server transfer under "Service History" at the https://secure.square-enix.com/accou...fxivshopacctop

[KraggyKor]

"Can't update server list" is a regular fault which SE so far have failed to deal with permanently, all you can do is wait for them to fix it this time.

[ZohnoReecho]

I think you gotta contact SE directly. The forum says your are still on Exodus. They may have messed up something on transfer.

[Kitai]

Whenever I get that error I just restart the client and it typically works again. It's quite common when the lag period starts.

[Boretalith]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.