Game Client Freezes when Exiting/Logging Off (black screen)

[Soireb]

Thread Name:

Game Client Freezes when Exiting/Logging Off (black screen)

Time:

October 18, 2013 at (around) 3:30AM* (first incident)
October 19, 2013 at 4:00AM* (second incident)
*both times at Atlantic Time Zone

Frequency:

It has happened to me twice already, but I know that it has also happened to other people.

World name:

Balmung (first incident)
Gungnir (second inciedent)

Character name:

Aria Ardeo (first incident)
Ishtarelihan Vamvaer (second incident)

NPC name:

N/A

Monster name:

N/A

Class/Level:

Bard/46 (at the time of the first incident)
Marauder/27 (at the time of the second incident)

Party or solo:

solo

In-game time:

didn't checked

Area and coordinates:

The first time the bug occurred (the first incident) I had selected Exit Game from the main menu. At the time I was in one of the camps (if I'm not mistaken, I was at Revenant's Camp).

The second time the bug occurred (a few minutes ago) I selected Log Off from the main menu while inside Limsa Lominsa's Inn, then click on Exit at the title screen.

Steps:

In both occasions, when I'm logging off or exiting the game, the client freezes. If I'm at the Inn, the character get's on the bed then the screen fades to black. If I'm at one of the camps outside, the screen just becomes black. Both times the client froze at this exact moment (when the screen is black) and I had to manually end the process directly from the Task Manager. The first time it happened I gave it some time, went on to take a shower and when I came back the game was still with a black screen.

This has been happening since the latest update/hotfix (update 2.05)

Connection Specs
- Internet provider:

OneLink Communications

- Modem maker/model number:

Arris (given by the company)

PC Specs
-=-=-=-=- System Information -=-=-=-=-

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/03/10 11:40:30 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.6GHz
Memory: 4096MB RAM
Available OS Memory: 3310MB RAM
Page File: 2846MB used, 3773MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Card name: ATI Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6899)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_29721682&REV_00
Display Memory: 2417 MB
Dedicated Memory: 1018 MB
Shared Memory: 1399 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: ViewSonic VX2250 SERIES
Monitor Model: VX2250 SERIES
Monitor Id: VSCCB25
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Description: Headset (Sound Blaster Tactic(3D) Alpha)
Default Sound Playback: Yes
Default Voice Playback: Yes

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Gamepad Manufacturer:

Microsoft Corporation

Gamepad Model Name:

XBOX 360 Controller

[Boretalith]

Thank you for posting your concerns about this issue. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!