The Hidden Chapter bugged

[Genome]

Type of Internet Connection:
Cable

Internet Connection Speed:
50+mbps

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region.
10/18/13 6:50 CDT

Frequency:
State how frequently the issue occurs. Please select from the following.
Always


Character Name:
Which character did the issue occur with?
Lord Genome

Race:
Race of your character when the issue occurred.
Lalafell M

World:
World where the issue occurred.
Hyperion

Class/Level:
Class and Level of your character when the issue occurred.
THM 50

Area and Coordinates:
Area and map coordinates where the issue occurred.
Eastern Thanalan 25,14

Party or Solo:
Solo

NPC Name:
Cocobuki

Monster Name:
None

In-Game Time:
Please list the in-game time that the issue occurred.
Anytime.. recently 2:00am

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred.
Quest

Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
Progressed the quest "The Hidden Chapter" up to the point where you talk to Cocobuki in the cave and I assume start an instanced encounter. Clicking on Cocobuki does nothing. I'm on the correct class. I've done everything I need to. He has the quest icon above his head and glowing light around him. My friend is on the same quest and says its exactly the same for him.

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X58A-UD3R
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 3103 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 4/20/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 2.97 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 7.53 GB
Page File Space 6.00 GB
Page File C:\pagefile.sys

[Slavandar]

Hi, I'm also having the same issue here, and as I was trying to progress through the quest I noticed 4 other people attempting to talk to the NPC to no result.

[Boretalith]

I am sorry to hear you are having trouble with this problem. This matter has already been brought to our attention and is currently under investigation by development. I recommend http://forum.square-enix.com/ffxiv/f...ing-to-Address or http://forum.square-enix.com/ffxiv/forums/638-Fixed for any updates in the future!