Yes, I'm signed in. The issue is with the launcher itself because when I try to use the directional pad to move the hand to square enix password it refuses to go to it. It only settles on one time password. So I have to manually move to it with the analog stick, but no button will pull up the beyboard, and sometimes even when I move to it manually with analog it will try to avoid the box and pop to ID above it or one time password below it.