Time: October 17, 2013 Around 6:00PM CST
Frequency: Only once.
World name: Excalibur.
Character name: Saito Hajime.
NPC name: N/A.
Monster: N/A.
Class/level: Monk/39.
Party or solo: Solo, 1 people.
Race: Lalafell Male.
In-game time: 8:00.
Area and coordinates: N/A.
Steps:

1. I completed quest for Goobbue Mount in Final Fantasy XIV.
2. When starting Final Fantasy XIV A Realm Reborn, didn't receive Goobbue Mount.