Quote Originally Posted by shumakiso View Post
where did you get a live chat link? I only see email contact options?
I had some "tricks" to get through the live chat.

Go to the support site:

http://support.na.square-enix.com/
http://support.eu.square-enix.com/

-Click on FF XIV
-Click on "Billing and payment issues"
-Scroll down and then click on "Additional Assistance".
-Select "Account/Billing" and "Aditional Services" then fill the field with a brief description of your issue.
-You may receive some related entries for your issue or it will say "there's nothing related to your issue". Click on "next".
-Scroll down. Select live support. They may be available according to your country.