Hi guys,

I am currently living in Japan. My SE account was registered in the UK before FFXIV was released (I was on the beta). I moved to Japan in June and I registered a copy of FFXIV to my SE account when it was released in August.

Today I bought a Japanese game card today and it's telling me the code is invalid because the region is invalid.

Can you please resolve ASAP? I really want to return to FFXIV. I have a ticket up at 3026540.

Thanks for your help,
Nick