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  1. #1
    Player
    Elvine's Avatar
    Join Date
    Aug 2013
    Posts
    128
    Character
    Elvine Gilmaker
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 60

    Intermittent FULL Internet Disconnections

    I've come to a conclusion this is a SE issue NOT a Comcast issue. This ONLY happens when I have the game open and connected to the servers and started happened when FFXIV released end of August.
    I never had this issue when I played WoW. I would hate to have to pay for a VPN to play this game with no issues.

    12:13am 9/13/2013 - Connection Lost
    12:23am 9/13/2013 - Connection Reestablished
    06:56pm 9/13/2013 - Connection Lost
    07:06pm 9/13/2013 - Connection Reestablished
    03:01am 9/14/2013 - Connection Lost
    03:11am 9/14/2013 - Connection Reestablished
    03:59pm 9/14/2013 - Connection Lost
    04:09pm 9/14/2013 - Connection Reestablished
    04:10pm 9/14/2013 - Connection Lost
    04:14pm 9/14/2013 - Connection Reestablished
    04:19pm 9/14/2013 - Connection Lost
    04:23pm 9/14/2013 - Connection Reestablished
    07:36pm 9/14/2013 - Connection Lost
    07:46pm 9/14/2013 - Connection Reestablished
    07:53pm 9/14/2013 - Connection Lost
    08:03pm 9/14/2013 - Connection Reestablished
    08:08pm 9/14/2013 - Connection Lost
    08:18pm 9/14/2013 - Connection Reestablished
    08:23pm 9/14/2013 - Connection Lost
    08:32pm 9/14/2013 - Connection Reestablished
    08:33pm 9/14/2013 - Connection Lost
    08:42pm 9/14/2013 - Connection Reestablished
    08:43pm 9/14/2013 - Connection Lost
    08:51pm 9/14/2013 - Connection Reestablished
    08:51pm 9/14/2013 - Connection Lost
    08:52pm 9/14/2013 - Connection Reestablished
    10:11pm 9/14/2013 - Connection Lost
    10:21pm 9/14/2013 - Connection Reestablished
    04:32pm 9/15/2013 - Connection Lost
    04:42pm 9/15/2013 - Connection Reestablished
    05:51pm 9/16/2013 - Connection Lost
    06:01pm 9/16/2013 - Connection Reestablished
    12:13am 9/13/2013 - Connection Lost
    12:23am 9/13/2013 - Connection Reestablished
    06:56pm 9/13/2013 - Connection Lost
    07:06pm 9/13/2013 - Connection Reestablished
    03:01am 9/14/2013 - Connection Lost
    03:11am 9/14/2013 - Connection Reestablished
    03:59pm 9/14/2013 - Connection Lost
    04:09pm 9/14/2013 - Connection Reestablished
    04:10pm 9/14/2013 - Connection Lost
    04:14pm 9/14/2013 - Connection Reestablished
    04:19pm 9/14/2013 - Connection Lost
    04:23pm 9/14/2013 - Connection Reestablished
    07:36pm 9/14/2013 - Connection Lost
    07:46pm 9/14/2013 - Connection Reestablished
    07:53pm 9/14/2013 - Connection Lost
    08:03pm 9/14/2013 - Connection Reestablished
    08:08pm 9/14/2013 - Connection Lost
    08:18pm 9/14/2013 - Connection Reestablished
    08:23pm 9/14/2013 - Connection Lost
    08:32pm 9/14/2013 - Connection Reestablished
    08:33pm 9/14/2013 - Connection Lost
    08:42pm 9/14/2013 - Connection Reestablished
    08:43pm 9/14/2013 - Connection Lost
    08:51pm 9/14/2013 - Connection Reestablished
    08:51pm 9/14/2013 - Connection Lost
    08:52pm 9/14/2013 - Connection Reestablished
    10:11pm 9/14/2013 - Connection Lost
    10:21pm 9/14/2013 - Connection Reestablished
    04:32pm 9/15/2013 - Connection Lost
    04:42pm 9/15/2013 - Connection Reestablished
    05:51pm 9/16/2013 - Connection Lost
    06:01pm 9/16/2013 - Connection Reestablished
    06:03pm 9/16/2013 - Connection Lost
    06:03pm 9/16/2013 - Connection Reestablished
    06:05pm 9/16/2013 - Connection Lost
    06:07pm 9/16/2013 - Connection Reestablished
    06:10pm 9/16/2013 - Connection Lost
    06:11pm 9/16/2013 - Connection Reestablished
    07:14pm 9/16/2013 - Connection Lost
    07:16pm 9/16/2013 - Connection Reestablished
    02:34pm 9/17/2013 - Connection Lost
    05:47pm 9/17/2013 - Connection Lost
    06:06pm 9/17/2013 - Connection Lost
    10:18pm 9/17/2013 - Connection Lost
    10:28pm 9/17/2013 - Connection Reestablished
    03:21pm 9/18/2013 - Connection Lost
    05:06pm 9/18/2013 - Connection Lost
    05:16pm 9/18/2013 - Connection Reestablished
    06:26pm 9/18/2013 - Connection Lost
    06:36pm 9/18/2013 - Connection Reestablished
    06:37pm 9/18/2013 - Connection Lost
    06:47pm 9/18/2013 - Connection Reestablished
    06:49pm 9/18/2013 - Connection Lost
    06:59pm 9/18/2013 - Connection Reestablished
    07:33pm 9/18/2013 - Connection Lost
    07:43pm 9/18/2013 - Connection Reestablished
    08:06pm 9/18/2013 - Connection Lost
    08:16pm 9/18/2013 - Connection Reestablished
    10:08pm 9/18/2013 - Connection Lost
    10:18pm 9/18/2013 - Connection Reestablished
    11:12pm 9/18/2013 - Connection Lost
    11:22pm 9/18/2013 - Connection Reestablished
    11:23pm 9/18/2013 - Connection Lost
    11:28pm 9/18/2013 - Connection Reestablished
    08:32pm 9/19/2013 - Connection Lost
    08:42pm 9/19/2013 - Connection Reestablished
    09:11pm 9/19/2013 - Connection Lost
    09:14pm 9/19/2013 - Connection Reestablished
    10:39pm 9/19/2013 - Connection Lost
    09:41pm 9/20/2013 - Connection Lost
    09:45pm 9/20/2013 - Connection Reestablished
    09:51pm 9/20/2013 - Connection Lost
    10:01pm 9/20/2013 - Connection Reestablished
    08:24am 9/22/2013 - Connection Lost
    08:24am 9/22/2013 - Connection Reestablished
    08:07pm 9/23/2013 - Connection Lost
    08:17pm 9/23/2013 - Connection Reestablished
    08:38pm 9/23/2013 - Connection Lost
    08:48pm 9/23/2013 - Connection Reestablished
    08:56pm 9/23/2013 - Connection Lost
    09:04pm 9/23/2013 - Connection Reestablished
    10:01pm 9/23/2013 - Connection Lost
    10:11pm 9/23/2013 - Connection Reestablished
    10:15pm 9/23/2013 - Connection Lost
    10:25pm 9/23/2013 - Connection Reestablished
    10:31pm 9/23/2013 - Connection Lost
    10:41pm 9/23/2013 - Connection Reestablished
    08:55pm 9/24/2013 - Connection Lost
    09:00pm 9/24/2013 - Connection Reestablished
    06:30pm 9/28/2013 - Connection Lost
    06:32pm 9/28/2013 - Connection Reestablished
    06:36pm 9/28/2013 - Connection Lost
    06:38pm 9/28/2013 - Connection Reestablished
    06:52pm 9/28/2013 - Connection Lost
    06:54pm 9/28/2013 - Connection Reestablished
    06:58pm 9/28/2013 - Connection Lost
    07:08pm 9/28/2013 - Connection Reestablished
    09:19pm 9/28/2013 - Connection Lost
    09:21pm 9/28/2013 - Connection Reestablished
    09:33pm 9/28/2013 - Connection Lost
    09:35pm 9/28/2013 - Connection Reestablished
    07:04pm 9/30/2013 - Connection Lost
    07:06pm 9/30/2013 - Connection Reestablished
    05:23pm 10/1/2013 - Connection Lost
    05:28pm 10/1/2013 - Connection Reestablished
    05:30pm 10/1/2013 - Connection Lost
    05:32pm 10/1/2013 - Connection Lost
    09:27pm 10/1/2013 - Connection Lost
    09:57pm 10/1/2013 - Connection Lost
    09:59pm 10/1/2013 - Connection Reestablished
    07:47pm 10/2/2013 - Connection Lost
    07:57pm 10/2/2013 - Connection Reestablished
    07:58pm 10/2/2013 - Connection Lost
    08:08pm 10/2/2013 - Connection Reestablished
    08:08pm 10/4/2013 - Connection Lost
    08:10pm 10/4/2013 - Connection Reestablished
    08:21pm 10/4/2013 - Connection Lost
    08:22pm 10/4/2013 - Connection Reestablished
    08:24pm 10/4/2013 - Connection Lost
    08:25pm 10/4/2013 - Connection Reestablished
    08:26pm 10/4/2013 - Connection Lost
    08:26pm 10/4/2013 - Connection Reestablished
    08:29pm 10/4/2013 - Connection Lost
    08:29pm 10/4/2013 - Connection Reestablished
    08:31pm 10/4/2013 - Connection Lost
    08:32pm 10/4/2013 - Connection Reestablished
    08:35pm 10/4/2013 - Connection Lost
    08:45pm 10/4/2013 - Connection Reestablished
    06:42pm 10/7/2013 - Connection Lost
    06:44pm 10/7/2013 - Connection Reestablished
    06:49pm 10/7/2013 - Connection Lost
    06:59pm 10/7/2013 - Connection Reestablished
    09:04pm 10/7/2013 - Connection Lost
    09:06pm 10/7/2013 - Connection Reestablished
    09:07pm 10/7/2013 - Connection Lost
    09:08pm 10/7/2013 - Connection Reestablished
    09:12pm 10/7/2013 - Connection Lost
    09:13pm 10/7/2013 - Connection Reestablished
    08:09am 10/8/2013 - Multiple Modem Resets x2
    08:13am 10/8/2013 - Connection Reestablished
    08:18am 10/8/2013 - Modem Reset
    08:25am 10/8/2013 - Connection Reestablished
    05:48pm 10/10/2013 - Connection Lost
    05:50pm 10/10/2013 - Connection Reestablished
    09:25pm 10/12/2013 - Connection Lost
    09:25pm 10/12/2013 - Connection Reestablished
    04:53pm 10/15/2013 - Connection Lost
    04:55pm 10/15/2013 - Connection Reestablished
    05:10pm 10/15/2013 - Connection Lost
    05:15pm 10/15/2013 - Connection Reestablished
    05:30pm 10/15/2013 - Connection Lost
    05:40pm 10/15/2013 - Connection Reestablished
    05:46pm 10/15/2013 - Connection Lost
    05:56pm 10/15/2013 - Connection Reestablished
    06:21pm 10/15/2013 - Connection Lost
    06:31pm 10/15/2013 - Connection Reestablished

    Things Comcast Have Done
    • Swaped out for New Purchased Modem & Comcast Rented Modem
    • Swaped out almost everything thing possible outside and at nodes.
    • Swaped out bad suppressed white circle "washer" for connector in attic
    • 6 Techs in the home, though only 1 tech ever checked my ran lines (Doing their job properly and he was a Business Tech that I got as a special visit.)
    • Over 20+ visits outside my house from multiple line techs.
    • Took down whole subdivision twice to look into my issue.
    • Took down 4 customers within subdivision due to their noise back into line.
    • Spoken with Comcast on the phone over 500 minutes
    • Called Comcast over 50 times
    • Spoken to 2 Line Techs, 2 Local Superviors, Multiple Make it Right department Supervisors, Corperate Executive Support, Denver Support, Countless Make It Right Agents.
    • Have over 10 Direct #'s and names of people I shouldn't have.
    • 3 ESL tickets open, 2 closed without confirmation issue is fixed and only on their own assumption it was.
    • Cost Comcast $1000+ in labor, support and on call tech services.
    (0)
    Last edited by Elvine; 10-16-2013 at 07:48 AM.