I have several game issues , support staff unhelpful GMs too Gil missing level too

[Dillia]

From the Sticky at the top of this page.

Bug reports will be checked regularly by the development and operations teams who will also be leaving their feedbacks wherever necessary. Threads that have been reviewed will then be locked and moved to the appropriate category within the forums.

Please note that it may take over a week to verify a report.

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Not only have you posted a huge wall of text that feels more like a huge complaining session than a bug report, you have also bumped and demanded a response TWICE in less than 27 hours. If you wish to get assistance in the fastest possible manner, please use one of the templates in the opening sticky, keep your responses to the FACTS of the situation, not your feelings or opinions.

As for your issues;
Your missing Gill may have gotten taken during the RMT sweep up that was done recently. This would not be a bug, this would be an intended (if unfortunate) effect of the war on RMT.
Your missing tombstones may be an error, or it is possible that your account could have been compromised and someone used your stones to purchase one of the expensive crafting materials to be sold, also if your account was compromised that could explain your missing gill.
Your missing level may be a bug, but really? If it was just one level, that takes an hour to get in the mid 20's.
As for help on Garuda, this is not the place to ask for help, one of the many other pages in this forum can help you, or Youtube and the dozens of fan pages you can access with a simple search on Google.

As far as bad customer service goes, sorry you had a bad experience, but as someone who spends all day on the phone talking to people who think they know more than I do, I am going to guess that you went into the conversation with a bad attitude. As few people outside of the CS profession know, a phone service rep does not have the power to change anything. The Customer Service rep has a program on their computer screen that tells them what questions to ask and what to advise you to do. Most of the time, this same information can be found somewhere on a tech-support portion of the same companies website without involving customer support. Being rude, making threats, complaining about things that you find inconvenient, and acting like you are owed something due to your past actions DO NOT HELP. However, they do make the HUMAN on the other side of that phone want to get rid of you, and may make them cut corners to get you off the phone and not help you as well as they could have if you were calm, polite, and understanding.

Now, giving you the benefit of doubt, if all the statements you have made in your post are 100% true, then reformat your complaint into an easily readable and factual bug report and wait for the cooperation of the support staff. Nothing was ever gained by being a jerk.