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Thread: Cannot Log In

  1. 10-16-2013 12:33 PM #1
    Cptknottz
    Player
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    Join Date
    Sep 2013
    Location
    Uldah
    Posts
    27
    Character
    Cpt Knottz
    World
    Midgardsormr
    Main Class
    Warrior Lv 90

    Cannot Log In

    I was in the South Shroud on my 25 miner when I recieved a message "Authentication Error" and was removed from the world. Now when I try to log in it says my ID or password is incorrect when I know in fact what I am typing is the correct information including the 1 time password. Now it is also saying that because of several failed log in attempts I have to wait several minutes and try again.
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  2. 10-16-2013 12:36 PM #2
    Latronis
    Player
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    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    2
    Character
    Ghimryss Helbornsyn
    World
    Gilgamesh
    Main Class
    Bard Lv 52
    Have you tried logging into the Lodestone with your account information? If it works, you know the information is correct and that it's probably just a server connection issue. If you can't log in to the Lodestone website, you may want to see about resetting your password.
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  3. 10-30-2013 09:01 PM #3
    Boretalith
    Moderator Boretalith's Avatar
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    Sep 2013
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    979
    Greetings,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
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