Sargatanas, bot Teleport farming !!

[Masked]

I never played Rift, but I can pretty much guarantee the same thing there. Why? Because it's in literally every single MMO I've ever played (WoW, RO, FFXI, FFXIV, SW:TOR, GW, GW2, WAR, Aion, TERA, etc.). It's not an easy problem to solve, so you should stop pretending like it is.

WoW has botters because they own THOUSANDS of accounts...I believe Blizzard put out statistics to how many they were banning/day -- It's immense but, they can't do everything.

GW2 is different...Much different. NCSoft does a bi-weekly purge and gets most of them but, GW2 is GW2 again, at least they're doing something.

Rift doesn't really actually having a botting problem. Gold spam yes, botting? No...Why? They deal with it instantly.

Once again, if I need CS in any of the above games, I get in game support within an hour or two. FFXIV? 2 weeks at best. See the discrepancy?

[Capita]

WoW has botters because they own THOUSANDS of accounts...I believe Blizzard put out statistics to how many they were banning/day -- It's immense but, they can't do everything.

GW2 is different...Much different. NCSoft does a bi-weekly purge and gets most of them but, GW2 is GW2 again, at least they're doing something.

Rift doesn't really actually having a botting problem. Gold spam yes, botting? No...Why? They deal with it instantly.

Once again, if I need CS in any of the above games, I get in game support within an hour or two. FFXIV? 2 weeks at best. See the discrepancy?

The problem here is that your argument is all anecdotal.

For example, I couldn't get a GM to ban a certain teleporting player in GW2, EVER, for 3 MONTHS. Whereas you're saying they get banned in 2 weeks. I spent all day in WvW on Jade Quarry. We were the most active WvW server for a very long time. We fought Sea of Sorrows and Blackgate for a good month, and that entire month had the same group of people teleport-hacking all over the place and stealing caps. What happened to the 2 weeks there? You're giving NCSoft a pass? For what? Being different? Wut?

Another example, I was mining in Thanalan when I saw a bot (stealthed, teleporting) mining in my area. I sent a report, and the guy disconnects in 15 minutes. Haven't seen him since.

See? Anecdotal is anecdotal. You can't make blanket statements based on your experience. SE has banned hundreds of people. They can't get all of them. No company can. Like I said, if it were that easy, the problem wouldn't exist in any game. I'm not defending their methods, and I certainly think they can do better, but you can't simply blame them for lack of CS while praising another company, when that other company isn't any better. Hell, Blizzard had the best CS of any company I've ever played with (literally <15 minutes for a GM to show up EVERY time I sent in a ticket), and they missed a LOT.

[Masked]

See? Anecdotal is anecdotal. You can't make blanket statements based on your experience. SE has banned hundreds of people. They can't get all of them. No company can. Like I said, if it were that easy, the problem wouldn't exist in any game. I'm not defending their methods, and I certainly think they can do better, but you can't simply blame them for lack of CS while praising another company, when that other company isn't any better.

I've actually worked on 3 MMO's <~ Senior Systems Administrator...However, my point relates more to the lack of presence that SE has as compared to the response of other companies.

I was simply acknowledging that their CS is responsive. SE's CS is NOT responsive and when compared to other MMO's is simply, awful. At this point, that's not even an argument or a point of discussion, that's a cold-hard fact.

Combating a problem requires a presence. Not a 2 week delay in combating that presence.

[Sinth]

I've actually worked on 3 MMO's <~ Senior Systems Administrator...However, my point relates more to the lack of presence that SE has as compared to the response of other companies.

I was simply acknowledging that their CS is responsive. SE's CS is NOT responsive and when compared to other MMO's is simply, awful. At this point, that's not even an argument or a point of discussion, that's a cold-hard fact.

As a SSA with experience in this area you of all people should know that a lot of the work is done behind the scenes with no external communication. Any external communication given is typically general/fluff and obfuscating of the actions taken, lest they be circumvented in the future. Overall, yes, SE plays their cards much closer to the chest than your average company, but then again, they typically provide higher quality products than your average company.

However, I will agree with you that SE CS is bad. It always has been.

[Masked]

Overall, yes, SE plays their cards much closer to the chest than your average company, but then again, they typically provide higher quality products than your average company.

However, I will agree with you that SE CS is bad. It always has been.

Not debating that in the slightest. It's all smoke and mirrors but, part of the illusion is a constant presence. SE doesn't have a presence or even the illusion of a presence at all...It's simply, non-existent. So the problem will continue to fester and grow because they lack the manpower to do anything about it.

Disagree about HQ products as well...There are currently FTP MMO's on the market that offer a better product than SE's currently -- That's not saying I don't like/enjoy the game, that's saying there's severe room for improvement.

Look at the service discrepancy between NA and Japan...HUGE difference.

#SECSTHEREISNONE

[Capita]

-snip-

SE's lack of response has literally no correlation with them dealing with or not dealing with issues. In fact, SE has been one of the more open companies in terms of ARR when it comes to addressing user issues, except they do it on a wider scale instead of a personal basis. I could talk to an NCSoft GM all day, but will they get me any changes? Probably not. All you have to do is take a look at SE's updates to see that they're definitely taking feedback and implementing it.

Your argument is silly. Communication is not a requirement for them to do their job when it comes to banning bots and hackers. You really want them to confer to you every time they ban someone you've reported? No game company has ever done that for me. Not even an, "Ok we'll look into this player." Not Blizzard, not NCSoft, not Riot. Ok, maybe Riot (it was vague, but they emailed me saying they banned someone based on my judgment in the tribunal). But that's Riot.

[Masked]

*snip*

You, once again, take my post out of context. I said maintaining a presence, that doesn't mean communicating. That means banning bots, monitoring chat algorithms and actually having decent CS with DECENT response times.

Say I chat with Trion right now, takes 5 minutes to have an agent and an in game response IMMEDIATELY. During peak time, 15 at the most. Everquest - Have an in-game response within 4 hours; Same with NCSoft and ANet. Over 3 hours for SE non-peak and 2 hours VIA telephone...That's not DECENT. 2 WEEKS for an in-game response...Decent? Nah.

Their effectiveness, while important, is not as important as to them actually being present in the game...Which, they're currently not.

We PAY $15/month - Every comparison I've made is a FTP game.

If our service doesn't at least equal theirs, what are we paying for?

[Tiraelina]

I've actually worked on 3 MMO's <~ Senior Systems Administrator...However, my point relates more to the lack of presence that SE has as compared to the response of other companies.

I was simply acknowledging that their CS is responsive. SE's CS is NOT responsive and when compared to other MMO's is simply, awful. At this point, that's not even an argument or a point of discussion, that's a cold-hard fact.

Combating a problem requires a presence. Not a 2 week delay in combating that presence.

Every game you're making excuses for has just as bad of a presence. Every game you listed also had and still has rampant botting and/or hacking problems.

This is after years, not barely 2 months.