I've been trying to work with support for the last few days to get help with my story arc. I've finished my lvl 28 power of deduction quest however I do not have the option to pick up my secret of the white lily quest. I'm lvl 32 and I'm at the npc Aethelmaer.

I've filed a bug report in game, I've opened a ticket. Which then directed me to open another bug report on the website, which I've also done. All attempts at communication have just been canned responses with no attempt to actually talk to me.

I'm not sure what else I need to do, but I'm pretty disappointed in support for a game I pay a subscription for.

If any mods are reading this, my tickets are: 3022732 and 3003610. I have two because I opened the second to try and get an update since apparently they closed the first one without a response or resolution.