I would suspect their server logs are logging 90000 errors. This is a server side error so unplugging your connection would be a client side initiated disconnect so it should be pretty easy for them to determine the source of the issue.
Regardless, I could understand under normal circumstances that they could not address the issue but if they have a confirmed issue then they should at least spend the extra time to review reported incidents related to issues rather than just closing the incidents with a BAU response.



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