I have several game issues , support staff unhelpful GMs too Gil missing level too

[Joewade327]

I have several game issues, one is before todays maintenance when you last had a playstation 3 maintenance for NA/EU Shiva was down and before it went down I made a little over 200,000 gil selling random things.. I lost something else 90 Allagan Tomestoes I had earned that day. I am really disappointed in this because now I also have lost EVEN more since this Maintenance as well i should have over 600 and i have 127 I have been playing since beta phase 2 and I have 127? really? This character has been here since phase 3.. Working my rear end off trying so hard to play. I also leveled a level on my Arcanist -now it seems I have to level that level all over again to 24 and I have been having to re-earn gil all over again and materia prices are skyrocketing and you have gil farming bots everywhere in this server at least .. What is going on here.. I am spending 15 bucks a month (which I paid you 3 months flat out already) to basically have rude people swear at me, bots appear and disappear at will taking kills before i can even blink to cast a spell to kill a mob to earn anything that i can sell to make Gil and to top it all off my progress was erased .. Then the final straws is the Duty finder is freezing up and doesnt want to work half the time, the other half its putting me in duties that are empty with no one else in them.. Finally I have contacted your customer service via email, Your GM's numerous times, and your customer service over the phone only to be vulgarly talked to because I said I was highly disappointed in the customer service I was receiving because the gentleman was telling me to do the same things I just mentioned to you before calling him, email and contacting the in game GM which both told me to call and contact telephone customer support. SO I figured I would try forums and see how it goes since a friend of mine said he got better results here for his issues.. my character the gil and level loss happened on is Phoenix Xxx and if you could give me any tips for Garuda I would appreciate it. I feel Like I am at wits end and may quit playing this game is a game I do like but I am so stuck on Garuda and I lose stuff every time you do a maintenance and I feel like I am just not able to keep up with all the people I know. I want to know how i am supposed to Earn this Epic gear when I only now have 127 of these Allagan Tomestones? Forgive for sounding disrespectful but I think I am being robbed here. I think for someone who helped you beta test this game, and beta test your game Final Fantasy 7 way back when before it came out in the US and found a Glitch in your SNES version of Final Fantasy 3 (6 Japan) If you wonder which glitch I refer to most people do not know of it, it was rare to find since your company wrote me surprised it was found.

[Joewade327]

Can a moderator or whoever for square respond to this and help please? i am on masamune server now by the way

[C-croft]

Edit your post and remove your email. Fill out a bug report in the bug report forums. Use the template provided in the sticky thread there. For tips on Garuda, go to youtube. Best experience short of actually doing the fight yourself, is to watch a youtube walkthrough.

[Joewade327]

actually i did file it in bug reports as well and still no help seems these people dont ever help anyone

[C-croft]

actually i did file it in bug reports as well and still no help seems these people dont ever help anyone

Either way, it is in your best interest to remove your email from this thread.

[Bahd_Monkey]

Either way, it is in your best interest to remove your email from this thread.

Good advice. There are scams going on where players are receiving fake emails that appear to be from SE but are really phishing scams. You need to protect your account. As I'm sure you've seen from the numerous threads here, SE's customer support is very poor.

[Boretalith]

We appreciate you taking the time to report this trouble you are having to us. If you are having issues with certain individuals, have witness illegal or third party software being used in game, or reporting RMT (Real Money Trading) please report your concerns to the STF (Support Task Force) at http://support.na.square-enix.com/co...382&la=1&fty=2. Also please use the bug reporting template found http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29 for any bugs you find in the game so we can escalate the problem you are having. Thank you!

Thank You