Square your customer service skills are lacking - LAG LAG LAG LAG LAG LAG LAG LAG LAG

[Istym]

Okay

Every maintenance, it seems the lag gets worse.

Here I am healing a party and 4 seconds after I cast the heal actually registers. People rubberband everywhere. I move from AoE the instant it is cast and run half way round the world and bam still hits.

I tried to contact a GM in game - pointless - your customer care priorities are f'ing hopeless to the point you should be ashamed. I get automated responses telling me I should post here. I post here, posts get ignored. I get an advisor via text chat, useless, they dont do game support apparently and tell me, and I quote 'There should be in game support' - but cannot be more specific. There is no support - period.

Sometimes it has been fine. Prior to maintenance carried out earlier this week between 7 - 9 am gmt everything had been sweet for a few weeks. Since this weeks maintenance everything is useless your end again.

tracert shows no issues - ping shows zero packet loss - my traffic is not subject to ISP filtering. Yet still I feel i am connected to your servers via a wifi hotspot located 50,000 leagues below the sea, inside a metal safe, 400 miles away.

I shall tell you what the problems are huh?

Initially, beta, beautiful. Flawless gaming experience.

Then came early access. Oh noes - the servers cannot cope with capacity people cant log in.

Then came release and many maintenance sessions and we reach a point where we have the same servers, just everyone gets allocated a smaller slice.

THEY ARE RUNNING BEYOND CAPACITY

I feel sorry for Yoshida, because it is quite apparent the money-men at Square want to do things on a pitiful budget, rendering all Yoshida's hard work moot.

Your server infrastructure requires heavy financial investment. No ifs, no buts, no passing the buck blaming anything and everything except the fact you need more clout to provide the community with a gaming resource that atm is so severely lacking.

Think of it like this.

I have a glass of water and I have to share it with 4 people, fine, we can all take a gulp and pass it around.

Now we have 500 people needing to share the same glass of water.

Its fine, we dont need a bigger glass, we will just make everyone have smaller sips from the same regular size glass.

Go back to re-releasing 20 year old titles at premium prices for your mobile customers because its very apparent you don't have a clue how to run an MMO. And that must be true, a RMT spammer told me over and over and over and over.....

Your community needs support otherwise there is no community.

</rant>
(7)

[KisaiTenshi]

Go look at the "Separate Support required" part of the tech forum.

There is a moderator "Melemyth" who is just closing threads, not actually responding. I love the one where he suggests opening a suggestion on the feedback forum, when I can't create any new threads or replies to any forum other than Tech Support and Bugs.

[Istym]

Yeah I have had threads just get deleted without explanation.

The only thing I can think is Square Enix have a policy of not wanting certain issues discussed.

[Istym]

Bump

/10 char

[Appleh4x]

Same issue, but mine started on the maintenance before yours (which is when my subscription started.) So I am paying for a service that I am unable to use. I submitted a support ticket 3 days ago, still no response. My tracert is fine.

[Azakiah]

Everything was fine until yesterday, 9/29/13. I know that it's nothing on my end, I spent over 4 hours doing maintenance on my PC just in case. Nothing wrong, SE, please address my issue ASAP.

I can't heal w/ 5 second lag freezes, this is ridiculous. Great game, poor support

[Appleh4x]

Everything was fine until yesterday, 9/29/13. I know that it's nothing on my end, I spent over 4 hours doing maintenance on my PC just in case. Nothing wrong, SE, please address my issue ASAP.

I can't heal w/ 5 second lag freezes, this is ridiculous. Great game, poor support

Poor support implies there is support

[Ceelo_Mage]

lol

i put in a ticket 28 days ago and still have yet to receive any kind of response

their support is the worst ive seen in any game and ive played MANY games

[kaiyouske]

Square Enix customer support casts LAG4 on you for 9999 damage!

[Istym]

/ac "Cure" <me>

I will let you know in 5 minutes how much that healed for.

*waits*