i hardly ever post things in forums but seeing this the entire 5 days of free transfer service.

my first ticket was responded with please keep trying since there is service congestion.
2nd ticket responded with
"Unfortunately, at this time, the Free World Transfer Service Week has concluded. We are unable to manually transfer your character(s) for you since a service will soon become available for paid character transfers. When they open up, you are welcome to apply to move your character(s). Until then, we appreciate your patience as we implement that service to be used in the future."
so a dev response to the whole transfer week problem would be appreciated