My transfer from Durandal to Sargatanas is constantly being blocked for no apparent reason... The only issue that may apply to me is:

Your character must rehire any retainers carried over from Version 1.0.

- I have no retainers and the game doesn't even give me the choice of rehiring any retainers from 1.0

Honestly, since I started playing FFXI 12 years ago, I've never had even one positive experience with Square support and I'm at my wits end with this. They just aren't very good at this MMO stuff in a general way. Following the disaster that was 1.0 and now dealing with this situation, I'm on the verge of quitting Square all together. Enough is enough.