Communication with your customers/players would be nice Dev team....

[Masked]

So much self self entitlement

To expect CS is not an issue of entitlement...It's the reality of this industry.

SOE, Blizzard, Trion etc etc etc., have set the standard very high for what is acceptable CS.

This isn't a new concept at all...

NCSoft failed so hard there was a mass exodus in Aion...and that was a few years ago.

CS makes or brakes a product and right now, there's a complete lack of it.

This also isn't an East vs. West issue...This is purely a situation of them catering to the West and not offering us the same services...

Ask a Japanese player on a Japanese server what their CS is like...You'll come to find it's DRASTICALLY better than ours.

That's not entitlement...That's called getting screwed.