Communication with your customers/players would be nice Dev team....

[Masked]

Problem: we don't know Japanese. As much as I wouldn't like to say that it makes us second-class customers, the dev team still is mostly Japanese. The communication/translation between them and the non-Japanese customer base seems somewhat lackluster at times.

This is actually not a legitimate excuse.

Even Aion had better CS than SE...And saying that NCSoft has good CS is blasphemous at best.

SOE/Blizzard/Trion have popular games not just because they're a quality product but because for the most part, their CS is beyond reproach.

That is not the case here. 2-3 week long wait times on major issues. HUGE Language barrier. Total lack of in-game support.

Even GW2 has better service and that's arguably FTP at this point.

Bad CS is bad. Period.