Not going to try to bash you but sadly dcing with a game that has so many issues with resources and such is a hard pill to swallow, especially when you consider how unforgiving the leve system is about dcing as it is.

To assume we should just suck up the loss as our fault and not SE even when over half the time its not a problem on our end would make the company look arrogant to assume we are held responsible.

Honestly SE should of developed a system that was far more forgiving with DCing be it from hardware crashing, the games software crashing, and the rare isp giving out on you.

A lot of people I know crash because the game is so poorly optimized that it put a strain on many system especially after a few hours of playing.

Why SE never even consider this a issue to consider when they made the leve system during development who can say, but for you to say we need to take the loss because SE is not responsible and its our fault well all I can say is that you must really love SE in a very weird way.