The Point of A Subscription

[Sephirah]

I expect

1. Periodic Content Updates
2. Customer Service
3. Monitoring of Servers for Performance and Maintenance Issues
4. Monitoring of Player Experience and Expulsion of Cheaters/Botters/Spammers

Literally every one of these things exist. I had a question about changing my character's birthday using a phial of fantasia and the support staff told me if I had used mine by mistake all I needed to do was reply and ask them to restore it for me as a one-time courtesy and they would. Granted, I didn't need this done for me, but they offered, so clearly their support exists.

As for content updates, what do you think is happening right now?

Monitoring the servers for performance, even with the issues their servers have, they have done nothing but improve since the release.

Monitoring of players, Their GMs investigate reports for harassment, exploits, and cheaters. Several hackers and RMTs have already been banned.

You want them to make you a sandwich when they're done too?