This is one of those instances where I wish GMs had more of an online presence the way they did in FFXI. There really should be a way to call a GM like in FFXI where you can tell them, right there and then, that someone is spamming gillselling messages. If a GM is watching that server, then they can visit that zone and see clearly for themselves that Ul'Dah is indeed being inundated with spam shouts. I mean heaven forbid you have to hire a couple extra people to actually be some tangible GM force on these servers...