I'm making this post just to see if anyone else has any similar dealings with SE and game breaking bugs and knows if SE has any wiggle room for recompense that deal with game-breaking bugs.

Backstory:

I recently had a friend who encountered a bug (see approved bug report here). Sadly, I don't think he will be coming back to the game due to this bug. After several GM tickets, calls to their support line, and the bug post here -- he was still stuck and unable to advance in the game even weeks later. During this time his free trial ran out and he has decided that he will not resubscribe to the game again just to find out if his character is no longer stuck or not. Which is completely understandable to me, but at the same time unfortunate as I hate to lose a gaming friend when I think the issue may possibly be fixed in the hotfix tomorrow.

Now, I'm sure some of you are just going to say that "He could have leveled another job" or "He could have leveled a craft" while he waited for his issue to be resolved. Yes, it's true that nothing would have stopped him from doing those things. However, he had already made a new character on a new server (he was a 1.0 player) to participate in our static group of real life friends. So in those over 2 weeks that he was unable to advance, everyone else is already well into the current end-game and he was and is still stuck. It was disheartening to the spirit of the game for him more-so than a true setback per-say.

So, if anyone else has had any dealings with SE on similar issues such as this I would love to hear from you. I hate to see him leave due to this issue, but I can understand why he would.