Item drop issue - attempted to contact in game GM for support but no response

[Zeila]

character: lenicus tramoria
server: Excalibur
Instance: garuda hard duty finder
Item lost: Garuda's Spine
details: Party members passed item, I need lotted item but it did not drop. Checked inventory item not in inventory.
Request: Item recovery assist

Attempted to contact GM support in game through several report options over 2 hours ago but no response.

You'll be waiting for a very long time, good luck with your ticket.