Item drop issue - attempted to contact in game GM for support but no response

[SynbiosRex]

I've submitted more than 10 tickets since launch and have yet to receive a reply.

[Squa11_Leonhart]

Keep submitting tickets and you just end up with a bunch of gm's that don't want to help you.

[SynbiosRex]

LOL. That's obvious. They weren't spammed one after the other. There's been days and weeks between submitted ticked, but they don't get responded to and they're all legit issues/suggestions.

[Joewade327]

I called customer support after losing multiple gil/items and levels after update before this one we just had.. I am still trying to get support for it.. I contacted support via email, was told to contact GM, GM told me to contact Phone customer service or email , I did both (emailing again) email then told me before my phone call to call customer support giving me the number which I had. The customer tech support guy was rude, swore at me when I explained this was the worst customer service I had ever received when he refered me back to email support and the GM in game. Seriously, Dont you love this poor crap customer service we get and we are paying for it.

[squidbunny]

I'm about ready to unsub due to their customer care. And yet half the forums jump down your throat if you dare suggest it's substandard.

You'd think if people were really into the game they'd want it to improve and hang onto subscriptions, but awful support is going to be the end of this game.

[Boretalith]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.