Hello,

Thank you for reporting this concern. We would like to get this issue clarified for you. Upon confirming this issue; it will be handled accordingly. Any adjustments or fixes will be posted on the Official Final Fantasy XIV Lodestone site.

http://lodestone.finalfantasyxiv.com/pl/index.html
If we receive any updates or need any additional information, we may unlock the thread and post here.

Thank you for your patience,
SQUARE ENIX Moderator