Order is still being Processed

[bigolchicken]

Two of my friends have just bought the game today, one following after the other. One of the was successful and the purchase was instant and received the key. The next one did the same thing but the order has been stuck on processing for more than two hours now.
The money has been taken from his bank, but no avail of the game key.
What can I do at this time, anyone?

[bigolchicken]

It seems they have purchased the two games while under the same square enix account. Could that be the reason why? If so how long would the wait be?

[bigolchicken]

140 views and not even a single reply? Nice community here, thanks for the help or even some sort of hope of an answer.

[Wipp]

140 views and not even a single reply? Nice community here, thanks for the help or even some sort of hope of an answer.

Because this is not "normal".
I have a friend who bought the game more than 3 times in the same account and all purchases had no problem.

[bigolchicken]

Well thanks for the reply. Its honestly been 4 hours now, not sure if Square Enix is trolling or...

[Wipp]

Well thanks for the reply. Its honestly been 4 hours now, not sure if Square Enix is trolling or...

I think your friend should wait until monday to call SE (live chat or phone).
But again, the chat/phone support sucks and he will need to wait almost 2 hours on the line.

[bigolchicken]

I think your friend should wait until monday to call SE (live chat or phone).
But again, the chat/phone support sucks and he will need to wait almost 2 hours on the line.

That would be almost impossible for my friend because he is very impatient, specially when money is spent. Lol. But I guess he will have to wait

[sunwielder]

Same thing is happening to my daughter. purchased the game via SE website and Digital River is still saying processing... 2 hours later. Where the #@$@# is the product code? Did Obama code their site too? Very frustrating!

[darkvision]

contact support if purchaced through SE, if not then contact the retailer that was bought from

[sunwielder]

Just came back to update. Cancelled the order from SE site. Digital River must be having some issues processing orders. Daughter went through Amazon and no problems.