Losing server connection while mining

[Michelasso]

Time: 00:00-2:00 am GMT
Frequency: 3 times in a couple of hours
World name: Shiva
Character name: Arcana Morghana
NPC name: N/A
Monster name: N/A
Class/Level: Miner/10-15
Party or solo: Solo
In-game time: N/A
Area and coordinates: Horizon Hedge mine (around 25,18)
Steps:
Mining is kind of slow and sometimes it gets slower up to lose the server connection. It happened 3 times in a couple of hours. I understand it might be my network or the server generally speaking, still it is the first time it happened and it happened quite often

[Boretalith]

We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring Technical Support rather than a bug report, I will be closing this particular thread. We welcome you to post about this concern in the "Technical Support" forums in order to seek a resolution. Thank you!