Square. I need you to work with me on this.

[Crescent_Dusk]

Good luck wit their customer support. Not only do they hide their phone lines from customers, but when you actually have grey hair from waiting in the phone lines, someone completely devoid of competence and/or initiative will be waiting for you at the other end of the phone.

I had some of the most horrible experiences with SE support, and my one thought is "I hope nothing ever goes wrong with my account ever. I don't want to call that place again."

[Kitya]

Thanks.
That gives me an hour after I get home from work. It seems to be the only option I have left. Not even toll free.

Good God Square, please work on this. You literally have directions leading people to log in to get help for not being able to log in.

Yep, np.

Sucks that it doesn't give you much time. If it makes you feel better, when I called them with an issue I was only on hold for 15-20m or so. Not too bad for a brand new game, imo.

Also, I think one of the main problems with their CS is that they're a Japanese company. Their main branch of support is over there. I've noticed this is sort of a trend with foreign companies.

Good luck wit their customer support. Not only do they hide their phone lines from customers, but when you actually have grey hair from waiting in the phone lines, someone completely devoid of competence and/or initiative will be waiting for you at the other end of the phone.

I had some of the most horrible experiences with SE support, and my one thought is "I hope nothing ever goes wrong with my account ever. I don't want to call that place again."

It does sound like you had a bad experience. You can't really generalize just from that, though. The people they hire for phone support are not always the most intelligent people so you can have some bad luck with it occasionally.

I would like to say that when I called them they were very friendly and helpful and solved my issue immediately. I was able to resume play normally as soon as I got off the phone. Also, when you're on hold don't just sit there, do other things. Makes it seem like it doesn't take years. :P