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Thread: Cannot log in?

  1. #1
    Player
    c4ndyc4ne's Avatar
    Join Date
    Oct 2013
    Posts
    3
    Character
    Cinnamon Bun
    World
    Sargatanas
    Main Class
    Archer Lv 22

    Cannot log in?

    So upon loading my launcher, I put in my username and passwords, click log in and... nothing happens. I will spam click log in, I will restart the client, I will open as administrator and nothing works. It does this every day but usually after restarting the client a few times it works. This time I've been trying to get on for an hour now and cannot. I've tried Googling this problem and searching the forums and can't find anything. Is anyone else having this problem? Any help would be appreciated.
    (0)

  2. #2
    Player Ed_N_Ants's Avatar
    Join Date
    Aug 2013
    Location
    Leviathan
    Posts
    395
    Character
    Saika Rose
    World
    Leviathan
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by c4ndyc4ne View Post
    So upon loading my launcher, I put in my username and passwords, click log in and... nothing happens. I will spam click log in, I will restart the client, I will open as administrator and nothing works. It does this every day but usually after restarting the client a few times it works. This time I've been trying to get on for an hour now and cannot. I've tried Googling this problem and searching the forums and can't find anything. Is anyone else having this problem? Any help would be appreciated.
    Start by clearing your Cookies (browsing data)... Sometimes what happens is the cookies on the computer actually stop the server from logging in correctly because they use old information... I haven't had the problem myself but I would start there...
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    Last edited by Ed_N_Ants; 10-12-2013 at 10:42 AM.

  3. #3
    Player
    c4ndyc4ne's Avatar
    Join Date
    Oct 2013
    Posts
    3
    Character
    Cinnamon Bun
    World
    Sargatanas
    Main Class
    Archer Lv 22
    Quote Originally Posted by Ed_N_Ants View Post
    Start by clearing your Cookies (browsing data)... Sometimes what happens is the cookies on the computer actually stop the server from logging in correctly because they use old information... I haven't had the problem myself but I would start there...
    Well I tried that but it didn't seem to change anything. Thank you for the suggestion though.
    (0)

  4. #4
    Moderator Boretalith's Avatar
    Join Date
    Sep 2013
    Posts
    979
    Greetings,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
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