I followed your advice and waited two weeks for a response. Here's what they sent me:

Dear Customer,

Regarding your request for support. Please find your answer below.

If you encounter what you feel may be a malfunction in the game, you may send an inquiry through Square Enix Support Center by going to the FINAL FANTASY XIV title page, select 'Contact Us', then select 'Submit Feedback'.

You may find more information on the matter by visiting the registered community sites.


Thank you for contacting the SQUARE ENIX Support Center.
Seriously? What a joke.