I'm not even kidding and it's not the elitism ruining it, people really need to get over it, some people play for fun and others play for items and don't much like to communicate outside of their friend circle.
I've seen various threads about refusing to heal someone because of terrible reasons and others about people not speaking English both have received 100's of upvotes. Both of these are worse than elitism. I was in a dungeon with 2 French people, they were happily speaking in French, I Auto-Translated "Are you French?" As I know very basic French, I received yes; a few seconds later they said sorry and that they wont speak it anymore and they will speak English, even know they know very little. I wasn't having that. I promptly told them to continue speaking in French and I'll just follow and please mark.
Here's a fun fact: English is the hardest language to learn. Due to multiple words meaning various things.
English isn't the only language in the world, I suggest you guys make use of the Auto-translate feature (I know it's bad) or just accept that not everyone in the world speaks English. I'm clear on this matter right? Good.
The next point is about healers and them refusing to heal someone. Everyone in a dungeon needs each other, just because you keep the tank alive means nothing. "If the DPS gets aggro from the tank I'm not healing them and they can just die as it's not my problem" is pathetic and I cannot stand it. You cannot finish the dungeon without them, as a healer myself I love the near-instant queues, but I also have a 50 BLM and sitting in the dungeon queue for 45 minutes just to get a 13 year old healer to claim authority in the dungeon isn't a nice feeling.
You probably notice now that the two points I listed are in the first sentence; these two are the main points I wanted to make.
Alas the next issue is about botting, RWTing/RMTing.
I don't false report bots, I spend 20+ minutes writing up detail, I don't want a reply back I want action. I understand that you cannot deal with instantly, I've worked in CS I know what goes on. The fact is the bot I reported 3 weeks ago now has 5 level 50's in combat classes and every DoL/DoH 50 also. I know this guy is a bot because I've caught him stuck in the same place for hours just running at the wall then a FATE will spawn near him and he'll automatically fix himself and it'll happen again sooner or later. I want results.. Now.
This is my game as much as yours. After all I'm (and the rest of players) are the reason the game is still going, you need to realize this actually communicate with us, is it that hard to say hello and fill us in on things? In fact I can put all the con's behind me and look at the pro's.. But I need your guidance and some confidence in myself that you're listening, not a robot not an automated response.
Now for the forums, this is the worst forums I have ever been on. Limited to 20 posts a day, limited to 1,000 worded posts before I have to find an alternative way to post a thread -- I can understand being a certain level to post in other sections besides Player Help but Jesus; you cut all corners in fact forget corners you just cut it in half to save money and the issue of hiring Moderators for the forums, people will be willing to help you out Square-Enix, quit denying us and learn to accept us.
Nearing the end, new players are treated very, very badly.
You know when I first played Guild Wars 2 I had a max level person come up to me and help me. He taught me crafting, combat and the best spots to level. He also showed me WvWvW and lent me some money, not a lot so I got carried but enough to get my first set of gear. I spent around a year and a half on that game, maxed every character and got my very first Legendary. Became my servers prominent PvPer and became feared and respected at the same time. People became really close friends, and I vowed after that to sit around with a group of friends and help new players, I earned so much respect and not once did I ever want anything for it. Some one gave to me and I gave back, that's how MMORPG's should be.
I joined this game and was lost, I didn't know what to do and I no one talked to me. I got to level 27 before someone sent me a friend request and asked me to join his FC. I probably strayed of from the point but you get the picture on this subject. You guys are doing it wrong, make it right. Square this one is on you, I cannot heal low level players if I do they lose the exp for the mob that they were targeting.
lastly before I post this and head to sleep.
You need active GM's patrolling the worlds, get them to do a few FATEs with players, people will understand that they're at work etc. Again this could be done by volunteers.
I know I'll get laughed at for this, but RuneScape has Player Moderators that have the ability to mute people. Having active Mods in your game to help mute the gold sellers is a massive blow to them and guess what they're free, all you need is a place for them to all hang out in with guidelines and you need to spend time with them.
This is basic MMORPG stuff that should have been added. You know I'd come work for you square happily, but I know for a fact I wouldn't be heard if I did and I'm not moving out of Australia. I hope someone from your office reads this and I hope the players read and learn something. -- This is your game, make it a friendly one.