Issue:
My hunting logs are all locked. I finished rank 4 arcanist log fully and received all the bonus experience. The next rank (rank 5) is still greyed out and I can't access it. My Grand company rank 2 hunting log is the same situation. I cannot progress past the current rank in any log.


ISP:
Telus (Canada).

Type of Internet Connection:
Optic Fiber

Internet Connection Speed:
144.4/s

Date & Time:
October 2nd 2013 8:00 PM PST

Frequency:
1.Always

Character Name:
Cj Kujata

Race:
Lalafell M

World:
Shiva

Class/Level:
Summoner level 36

Area and Coordinates:
Southern Thanalan x14,y29

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Not sure

Steps:
-Finished rank 4 arcanist hunting log
-I tried to access rank 5 but it was greyed out and I could not even see the monsters on the list.
-I finished rank 1 of my Grand Company (Maelstrom) hunting log to see if that would "jump start" the other logs, but it just locked rank 2 out of it as well.
-I turned the game off and back on again, this did not help.
-I looked up the next monsters on the list on the internet and attempted to defeat them to "jump start" the rank 5 hunting log. It did not work and the enemies did not have the hunting log logo over their head.
-I sent Square Enix Support a message through their website and they directed me to post this here.