Your actions fixed RMT spam for all of about 3 days. But all the gil sellers are spamming /shout and /tell again. Every time I walk into a town /shout is flooded with 1 or 2 RMT sellers advertising. Everywhere I walk, I get regular /tell messages about it. It's non stop and quite detrimental to my game experience.
I understand this is a difficult abuse to curb. I'm fine with that. I WANT to help you weed them out by reporting them. But I'm getting tired of the process it takes to do it:
<scroll up so my chat window stops moving>
<right click name>
<select "Send Tell">
<change "/tell GILSPAMMER" to "/blist add GILSPAMMER">
dialog box: "Do you want to add GILSPAMMER to your black list"
<select yes>
<select full RMT advert message>
<copy text>
<select System Menu>
<select Support Desk>
<wait a couple sec while Support Desk loads>
<select "I received/observed an RMT advert; can you do something about it?">
Support Desk form: "give us details about RMT advert"
<fill out report>
<accept>
Dialog Box: "Do you want to send your report?"
<yes>
It's not that arduous for 1 report, but when I get messages from 5 or 6 different sources in a period of 15 minutes I stop bothering. I want to play the game not go thru this whole process to report players who should be mind numbingly easy to track (seriously, how many legit players send out that kind of /tell or /shout volume?).
Please, please, PLEASE Implement something along the lines of the following:
<right click name in chat window>
<select "Report RMT advert">
dialog box: "Do you want to report GILSPAMMER for advertising RMT sales"
<click yes>
dialog box: "Do you want to add GILSPAMMER to your blacklist"
<click yes>
<the end>
No typing, no copy pasting, no waiting for the support desk to update, no filling out a report form. Just one click to initiate report and a couple verifications that you want to send the report. Bonus points for splitting your blacklist into 2 lists, one for normal blacklisting and one for RMT advert blocking.
Come on, help me help you.