We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring you to submit a bug report rather than a technical support issue, I will be closing this particular thread. We welcome you to post about this concern in the "In-Game Bug Report" forums in order to seek a resolution. The template to submit a bug report is located here http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29
Thank you!