The Worst In-Game Support I Have Ever Seen In A MMO

[Theref]

Yeah, so I had a billing issue. I opened a ticket at 7 Sept 2013, and three weeks later(almost) at 26 September 2013 I finally received reply from them! With a hope that they could fix something or give me more details on what was wrong with my paypal. Guess what?

I have to wait 19 days just to get this response

Dear Customer,

Regarding your request for billing support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

So yeah I need to wait the support ticket for almost 3 weeks, just waiting to be told that "Hey we can't help you, please use live chat and phone instead. Good day sir!"

[Shikoba]

So yeah I need to wait the support ticket for almost 3 weeks, just waiting to be told that "Hey we can't help you, please use live chat and phone instead. Good day sir!"

Man that's brutal. I assumed I wasn't the only one with these issues. I've had this fear that this situation might happen to myself after I spent all this time waiting around on a GM only to have them finally contact me and say, "sorry can't do it." At that point I would probably just throw in the towel and move on to something else. I certainly don't want to level 3 classes back to 50 on a new character and I won't progress on a character that I have lost interest in due to appearance. Hoping this doesn't happen, ugh.

[Endemerrin]

Yeah, I'm on week three (as of yesterday) on my item restoration ticket. I'd be prepared for a wait.