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  1. #1
    Player
    DiceMan's Avatar
    Join Date
    Aug 2013
    Posts
    29
    Character
    Gold Attack
    World
    Balmung
    Main Class
    Conjurer Lv 50

    Is SE really this shady?

    I like to read the forums a couple times a day while at work. Its apparent that every single day there is a new thread about how shady SE is. If its banning people with high amounts of gil or removing gil from certain players if they have to much with out any notice before hand. Or if they have lackluster software to protect players from getting hacked. I even remember reading a thread where one person contacted support and then during the middle of the conversation the SE support staff brought up someone else's personal info in to the chat box. And the list goes on.

    So here is a question.

    Is SE really this shady and has such horrible standards when dealing with their paying customers? I've never played 11 or any other game that was design by SE that would need me to be reliant on there staff. Or are all these stories getting blown out of portion and seem worst then what they really are. Is SE struggling with launch? or is this the norm?

    Disclaimer- Shady was the wrong Adjective to use. I apologize to SE for that. I don't think there going Mafia on our azzes.
    I also didn't stat that RMT was the main issue. More on lines of the customer service and I used those as examples. It doesn't make me feel comfortable that I am going to get my issue solved any time soon. And thought Id asked if it will get better with time. I guess the whole sitting on hold for 2 hours plus would work, but id think not everyone can do that.

    Sorry if some thought this was a primarily RMT issue.
    (10)
    Last edited by DiceMan; 10-10-2013 at 03:14 AM.

  2. #2
    Player

    Join Date
    Aug 2013
    Posts
    40
    They are punnishing honest players while incapable of dealing with RMT/BOTS

    That's pretty shady in my book.
    (29)

  3. #3
    Player
    Join Date
    Mar 2011
    Posts
    4,948
    Quote Originally Posted by Pygar View Post
    They are punnishing honest players while incapable of dealing with RMT/BOTS

    That's pretty shady in my book.
    It's quite an assumption that everyone who has lost gil and posted on these forums is completely innocent and honest. I can tell you with certainty that no one who actually did do anything wrong is going to post here admitting to it.
    (28)

  4. #4
    Player
    Dyrstahl's Avatar
    Join Date
    Sep 2013
    Posts
    44
    Character
    Dyrstahl Hortahtynsyn
    World
    Coeurl
    Main Class
    Marauder Lv 46
    Quote Originally Posted by Alhanelem View Post
    It's quite an assumption that everyone who has lost gil and posted on these forums is completely innocent and honest. I can tell you with certainty that no one who actually did do anything wrong is going to post here admitting to it.
    It's just as silly to believe that they're guilty. There's been too much talking about this for this to be guilty players just trying to come off as innocent. They'd certainly make some noise but I very much doubt they'd make this much noise.

    Plus, I'd say we're further ahead than this; from what I've understood it's pretty accepted by now that people who sold expensive items at the market did indeed get punished. Currently we're at the stage where the community is now arguing whether if it was justified or not (do the seller hold any responsibility or not?)
    (1)

  5. #5
    Player
    Tupsi's Avatar
    Join Date
    Feb 2012
    Posts
    3,149
    Character
    Odsarzol Que
    World
    Balmung
    Main Class
    Arcanist Lv 80
    Quote Originally Posted by Dyrstahl View Post
    It's just as silly to believe that they're guilty. There's been too much talking about this for this to be guilty players just trying to come off as innocent.
    I know people say this as a joke but this is a dead serious question: Are you new to the world of online gaming? Or even the internet? I'm not even going to use real life analogies - People go to extreme lengths to try to get away with things, especially in MMOs.
    (2)

  6. #6
    Player
    Vaen's Avatar
    Join Date
    Feb 2012
    Location
    the Mist
    Posts
    328
    Character
    Vaen Tribal
    World
    Behemoth
    Main Class
    Goldsmith Lv 82
    It's hard to know what's really true or not with the rmt bans. The players who take to the forums and describe how SE is taking their millions of gil could actually be botters/rmt people. I mean, we all know there are botters and rmt-ers out there, the evidence is pretty clear.

    Or they could really be innocent players who SE really fucked over in their anti-cheating efforts. If that's actually true, it doesn't make SE shady as much as it makes their attempts flawed and kinda stupid.

    The only definitively "shady" stuff going on here is RMT and botting by outside sources.
    (4)
    https://na.finalfantasyxiv.com/lodestone/character/1524546/

  7. #7
    Player
    ChasedByAngels's Avatar
    Join Date
    Sep 2013
    Posts
    10
    Character
    Lina Love
    World
    Faerie
    Main Class
    Fisher Lv 23
    I'm sure those threads are just people being mean-spirited. SE loves us all <3
    (1)

  8. #8
    Player
    Grogin's Avatar
    Join Date
    Oct 2011
    Location
    Limsa Lominsa
    Posts
    75
    Character
    Grogin Wolfson
    World
    Malboro
    Main Class
    Marauder Lv 50
    From what I have experienced, I think the support team is understaffed, and under trained on how to deal with different issues. There are no individual cases for the team because the canned responses to certain general situations save them time, which lets the understaffed team get to more people's problems. However, being understaffed is a business decision by SE, which, as a business is trying to maximise profit by minimizing expenses. As an accountant, I understand their corporate philosophy, but as a player, I want to know that my case will be heard with all the evidence that makes my case different from the canned response cases.
    (9)

  9. #9
    Player
    DiceMan's Avatar
    Join Date
    Aug 2013
    Posts
    29
    Character
    Gold Attack
    World
    Balmung
    Main Class
    Conjurer Lv 50
    [QUOTE=Grogin;1401718]From what I have experienced, I think the support team is understaffed, and under trained on how to deal with different issues. There are no individual cases for the team because the canned responses to certain general situations save them time, which lets the understaffed team get to more people's problems. However, being understaffed is a business decision by SE, which, as a business is trying to maximise profit by minimizing expenses. QUOTE]

    Thanks for a logical response. I fell the same way I know companies are maxing out profits. I also want all cheaters punished etc. I also know since I don't craft shiznit "everyone can see that for them selves with my profile" if I ever get hacked I wont have much to steal to begin with. But since never dealing with SE before I would definitely like to know I can rely on Support to get my account back.

    I guess you don't read many threads on good experiences with support.
    (3)

  10. #10
    Player
    Rillifane's Avatar
    Join Date
    Aug 2011
    Posts
    189
    Character
    Rillifane Woren
    World
    Hyperion
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by DiceMan View Post
    I guess you don't read many threads on good experiences with support.
    That's because the vast mjaority of people who do have good experiences with support don't come and post about it on the forums because their issue has been resolved therefor have no need to talk about the issue further, their issue has been dealt with and they moved on with their lives. It's mostly people who are never satisfied with the help they get (even if they get the best help some people are just never happy) that come on the forums and complain endlessly about it, and this includes problems that can not be dealt with straight away that take time to resolve but people want it done NOW even though those problems are virtually impossible to do there and then.
    (1)

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