Is SE really this shady?

[Cendres]

I guess you don't read many threads on good experiences with support.

Why would you? If someone hasn't had a problem with the customer service they will go on their merry way. The only time you are going to have post positive things in the forum is if the customer service went above and beyond. However right now they can barely manage to be competent. Hopefully that will change.

[Arkista]

I really couldn't tell you out of all those people who was legit and who was full of it that got temp ban. But that week I had 8.5mil and I didn't get a ban, Also made friends with a very skilled crafter who said he was rolling with over 30mil if he was lying idk but I doubt he was but he never got a ban. So I really don't think it was people with "Large amounts of gil" as much as it was people who used bots/bought gil.

[rution19]

Simply put, SE has less than average customer's service of all the companies who make MMO's (or at least from my experience). They have been consistently below average since the days of FFXI. They have always turned a blind eye to RMT/Botters. I suppose it is money in the bank, and who wants to turn down 10k RMT subs, because a few people are crying about not making money in game.

[Dhex]

Honestly, SE has always been pretty bad with customer service - even back in 2007!

Flash backs to being 16 and having to go to a public notary to have a formal letter proving ownership, filing a complaint form - both notarized and my identity verified and mailed to
prove that I was the owner of my FFXI account - simply because my father's name and information was on the account's registered credit card - just to get my hacked account back.

They continued charging throughout that hacked period (3 weeks) and refused to cancel the subscription over the phone - I came very close to abandoning the company entirely once everything was set straight simply as a matter of principle, but I was a die-hard fanboy at that point.

Square Enix makes lovable and memorable characters - and fun games, but they absolutely do not know how to handle customer service or account management. Will it improve? Probably not - but at least you don't need to deal with PlayOnline services anymore! (Talk about a nightmare)

[M4Fade]

Square Enix makes lovable and memorable characters - and fun games, but they absolutely do not know how to handle customer service or account management. Will it improve? Probably not - but at least you don't need to deal with PlayOnline services anymore! (Talk about a nightmare)

I think this says it all, really.

They do some things right, but SE has never really gotten down customer service and account management. This is their legacy back from the good ol' FFXI days.

[WVUTrip]

I do not think SE is shady as much as they are understaffed and incompetent. Also, I know I will get flamed for this but Japanese people are extremely proud and arrogant and think they know better then most. They are especially this way towards Americans and Europeans. Now if that plays a role in their poor customer service, I have no idea but it could.

All in all I think they are just woefully understaffed for this game. They were not expecting this many people to play and did not have the staff to support it. Also, SE has been struggling financially lately so this could be a cause for the understaffed reps.

[Araye]

I do not think SE is shady as much as they are understaffed and incompetent. Also, I know I will get flamed for this but Japanese people are extremely proud and arrogant and think they know better then most. They are especially this way towards Americans and Europeans. Now if that plays a role in their poor customer service, I have no idea but it could.

All in all I think they are just woefully understaffed for this game. They were not expecting this many people to play and did not have the staff to support it. Also, SE has been struggling financially lately so this could be a cause for the understaffed reps.

Don't feed stereotypes please. I have know my share of "proud and arrogant" Americans. I could give you stories.

Incompetence explains it all.

We don't need to reinforce stereotypes.

[NeuroParalytic]

non japanese players are second class citizens to SE. That said, they are a busy company as well. If your a fan of the series just tough it out. If your not a fan just take it elsewhere. Things should improve as they tackle one thing at a time.

[Tupsi]

non japanese players are second class citizens to SE.

I hope you're Japanese or you wouldn't be playing an MMORPG clearly designed to capture a particular western audience called FFXIV A Realm Reborn.