ISP:
Charter

Type of Internet Connection:
Cable

Internet Connection Speed:
30bit/s, 5bit/s

Date & Time:
Around sept 27 around 1am PST

Frequency:
Once I have not played the game since

Character Name:
Redreem Oracon

Race:
Hyur M

World:
Hyperion

Class/Level:
Dragoon

Area and Coordinates:
Dzemael Darkhold

Party or Solo:
4 man light party

NPC Name:
None

Monster Name:
None

In-Game Time:
no idea i was not looking at level and I put in a ticket online and didn't think i need all this just to get the issue fixed

Steps:
I was in Dzemael Darkhold trying to gain a level to get to my 49 story line quest I was currently at 48 at the start of the Darkhold run. Darkhold level cap is 46. I gained a level during the run of Darkhold. I get out of Darkhold and go to start my level 49 story quest and it is still red I look at my level and notice it is 47 instead of 49!!