Quoted from another thread:

Quote Originally Posted by Jacotto View Post
I just got off the phone with Jordan at NA support. She confirmed that while accounts were only suspended based on suspicious activity, *all* suspicious accounts were reduced by factors of 100. She could not comment on why some accounts had only one retainer reduced, or wallets reduced but retainers untouched.

She did confirm that regardless of guilt, no new investigations will be opened, previous support reps have been either misinformed or lying when they told me a new investigation had been opened, and even if players are found innocent of wrongdoing gil will not be returned.

I don't care who you are or how you feel about all this, but telling your customers that after being wrongfully treated they will not be receiving recompense or even having the problem fixed is atrocious. My innocence doesn't even matter anymore (although I still 100% maintain it as it's the truth), since SE has now told me that innocence does not matter.

I was told repeatedly at the beginning of this game that if I wanted to make a fortune, that was a valid style of gameplay.



SE has successfully taken one of my favorite hobbies, Final Fantasy, and forever poisoned it by taking my month of dedication to their newest game and throwing it out the window. I don't care if it 'had to be done' - their refusal to fix the few people who got innocently caught up in what was likely a very effective sting is a deep, vile insult.
This is looking like their final stance on the matter.