Earlier this evening, after logging off to go play some DotA 2 with some friends, one of my buddies hops down in our Teamspeak and lets me know that my character - Maulthia Karadoc - is currently in New Gradinia spamming gold selling services for some third-world RMT site. After reading Reddit for the last week, and seeing firsthand how terrible customer service has been thus far into my FFXIV experience, I don't know what to do. I can't login to my account because someone is already logged in (worst feature I've ever seen by the way). They've logged off twice to my knowledge, even after I had changed the password twice and manged to get back on. I changed the password from two separate computers (one of which is a brand new installation of win7) and they're still able to login to my account, so I'm 100% sure it is not on my end. Routine virus scan came up with absolutely nothing from both AVG and Windows Security Essentials.

How do I fix this? IRONICALLY the only way I've read to contact a GM was in-game, which is passing idiotic considering you won't allow people to log back in when the gold spammers on their account.