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  1. #11
    Player
    Revoked's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    34
    Character
    Tarrian Grey
    World
    Leviathan
    Main Class
    Thaumaturge Lv 50
    The other thing is, if you try a credit card and it does not work, you will have your ability to register a credit card locked for 24 hours. If you try again, it is automatically rejected for that 24 hours...and the lock is extended. Which means when you try again, it is rejected again, even if the method you are using should now fix the error. Not to mention there is no way to see if the lock is in place and for how long.

    If you submit a ticket they will send you an automated reply telling you exactly what you already knew from when your credit card was first rejected. Reply to that and they will send you a message saying your bank is at fault for rejecting the payment and there is nothing at all wrong on their end (insert eye roll here). Check with your bank and confirm that in fact they are not receiving any charge attempt at all, reply to SE's email to tell the that, and THEN you will get a response with an actual phone number. If you are outside the US, use skype to call. You can use skypeout, or set your country temporarily to the US in skype and then you should be able to call for free. Hopefully they can then straighten it out...maybe.

    In my case (country mismatch), the VPN solution did not work the first time because of the automatic lockout. Before calling the number I eventually got (which took several days), I tried the VPN again and it worked because the auto-lockout was no longer in place. I hope it works for you!
    (0)

  2. #12
    Player
    Princey's Avatar
    Join Date
    Aug 2013
    Location
    Wherever the cute boys are at
    Posts
    27
    Character
    Siren Prince
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    Well I just got off with the chat support guy and blahlahblah basically it's been an "issue" and they're "working" on it so nothing can be done right now so we CAN'T play the game or pay for it even if we wanted to.

    Quote Originally Posted by Revoked View Post
    The other thing is, if you try a credit card and it does not work, you will have your ability to register a credit card locked for 24 hours. If you try again, it is automatically rejected for that 24 hours...and the lock is extended. Which means when you try again, it is rejected again, even if the method you are using should now fix the error. Not to mention there is no way to see if the lock is in place and for how long.

    If you submit a ticket they will send you an automated reply telling you exactly what you already knew from when your credit card was first rejected. Reply to that and they will send you a message saying your bank is at fault for rejecting the payment and there is nothing at all wrong on their end (insert eye roll here). Check with your bank and confirm that in fact they are not receiving any charge attempt at all, reply to SE's email to tell the that, and THEN you will get a response with an actual phone number. If you are outside the US, use skype to call. You can use skypeout, or set your country temporarily to the US in skype and then you should be able to call for free. Hopefully they can then straighten it out...maybe.

    In my case (country mismatch), the VPN solution did not work the first time because of the automatic lockout. Before calling the number I eventually got (which took several days), I tried the VPN again and it worked because the auto-lockout was no longer in place. I hope it works for you!
    It seems like my case is the country mismatch thing too. How do I know how long the site is locked out for so I can use the VPN? I know I tried using my CC like about 12 hours ago.
    (0)

  3. #13
    Player
    fixitman's Avatar
    Join Date
    Aug 2013
    Posts
    194
    Character
    Fixitana Fortanceste
    World
    Coeurl
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by idako View Post
    Are you using NoScript? or anything else that blocks javascript? I heard some people had issues because of that.
    This was my issue, and the script I needed to allow refused to make itself "see-able". I had to turn off NoScript, make the transaction, and then turn it back on after. Any browser security settings that block JavaScript will definately stop your transaction with an error. The error unfortunately states that your card failed, when it was never actually processed.
    (0)

  4. #14
    Player
    Princey's Avatar
    Join Date
    Aug 2013
    Location
    Wherever the cute boys are at
    Posts
    27
    Character
    Siren Prince
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    If anyone finds a solution to this, please let me know.
    (0)

  5. #15
    Player
    Princey's Avatar
    Join Date
    Aug 2013
    Location
    Wherever the cute boys are at
    Posts
    27
    Character
    Siren Prince
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    I tried using a VPN, openVPN, while ASSUMING 24 hours have passed, but it didn't work. :|||| Does the lockout stack? For more than 24 hours?
    (0)

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